SHIPPING AND RETURNS

 

DELIVERY TERMS AND COSTS 

The Seller, Idan Zareski, delivers packages to locations in France and internationally. Once payment has been received, the products ordered are shipped to the address provided by the Customer at the time of purchase on the website www.idanzareski.com.

Packages are shipped via the French Post Office or DHL.

Delivery charges are calculated based on the shipping method, the total weight of the order, and the delivery address. These charges are displayed during the checkout process before the Customer finalizes the order.

 

DELIVERY TIMES AND DELAYS

Delivery times are calculated in working days (excluding Saturdays, Sundays, and holidays). Products are delivered within 15 calendar days from the date of shipment.

The Seller will make reasonable efforts to deliver the products within the indicated timeframe. However, these delivery estimates are for informational purposes only. If the products are not delivered within 10 days after the estimated delivery date, for reasons not attributable to force majeure or the Customer’s fault, the Customer may cancel the sale by providing written notice. Any payments made by the Customer will be refunded within 30 days following the termination of the contract, excluding any compensation or deductions.

 

DELIVERY COMPLETION

Risk of loss or damage to the goods passes to the Customer once the Customer or a third party designated by the Customer, other than the carrier proposed by the Seller, physically receives the goods.

The Customer is responsible for receiving the products at the delivery address provided in the order confirmation email.

If the order reaches the Customer’s country and:

  • The Customer refuses to accept the package.
  • No delivery attempt is made by the carrier in the destination country.

The Seller reserves the right to abandon the package(s) and will not be liable for any refund.

The Customer is advised to inspect the goods upon receipt and ensure the delivery note is signed and dated by the Customer or their representative. The signed delivery slip serves as proof of transport and delivery. If the Customer is absent at the time of delivery, the carrier will provide instructions on how to receive the package.

 

TAXES

For domestic sales in France, VAT is included in the invoice amount and paid by the Customer upon order confirmation.

For international sales, the order amount is calculated excluding VAT. The Seller is not responsible for any taxes or customs duties imposed by the destination country. By confirming the order, the Customer agrees to pay any applicable VAT and customs duties, which will be collected by the customs authorities upon delivery.

 

RIGHT OF WITHDRAWAL

  1. The Customer has the right to withdraw from the contract within seven (7) calendar days from the receipt of the product without providing a reason or incurring a penalty. The products must be returned in their original condition, including all packaging and accessories, and must be sufficiently protected for return shipment.

Damaged, soiled, or incomplete products will not be accepted for return. The right of withdrawal can be exercised online or by mail, using the withdrawal form available on the website www.idanzareski.com or by submitting any clear statement expressing the intent to withdraw, including the order number.

Returned products should be sent to the following address: Idan Zareski 2 Impasse Louis Pasteur 09600 Aigues Vives France

In the event of withdrawal within the stated period, only the cost of the product(s) and the original delivery charges will be refunded. The cost of return shipping is the responsibility of the Customer. Refunds will be processed within 7 days of receiving the returned goods and will be made using the same payment method as the original transaction.

  1. The Customer may lose the right to withdraw if the products have been manipulated in a way other than necessary to ascertain the nature, characteristics, and proper functioning of the products. Manipulations that would not be allowed in a store, leading to the product's deterioration, may result in the refusal of a return.